Features and Functionalities
Gain access to a true support hub, combining automation, artificial intelligence, organization, and efficiency to improve communication between your company and your customers.
Channels
Website live chat
Live support for your website. Respond to customers in real time, answer questions, and collect data through a 24/7 chat.
WhatsApp Integration
One WhatsApp, multiple agents for quick and efficient service. All accessible through a single hub for your entire team, no need for multiple numbers or devices.
Instagram Integration
The main service channel for your Meta campaigns. Multiple agents, more closed deals. With WiseWoot, your company responds in real time and never misses an opportunity.
Email Integration
Receive and respond to emails in the same place as your other channels. Keep a complete history, organize by team, and optimize response time with greater control and agility.
API Channel
Create custom channels to receive your company’s messages with the API Channel. Customize integrations, automate workflows, and bring your company’s support to WiseWoot.
Products
Team Collaboration
Allow all your agents to work together with a shared inbox. Improve team collaboration with customized features.
Chatbots
Let a humanized chatbot automatically qualify support requests and forward them to your team at the right time, saving time and resources.
Automations
Automate workflows with rules to simplify your team’s service process. With well-structured workflows, your team achieves more with less, without losing quality in customer service.
OpenAI
Boost your support with artificial intelligence. Use WiseWoot’s integrated AI to suggest responses, speed up conversations, and provide a smarter experience for your customers.
Mobile Apps
Assist your customers from anywhere via your mobile phone, at any time. Stay accessible without relying on a computer and optimize operations anytime.
Integrations
Integrate with external platforms and enhance WiseWoot with new features. With quick and easy integrations, expand your system’s capabilities, unify resources, and improve data management.
Saved Replies
Create standardized responses that can be sent quickly via shortcuts. Save time and respond to customers in a practical, complete, and consistent way.
Management
Team Collaboration
Organize conversations with custom tags to make teamwork easier. Categorize service requests by names and colors so everyone knows exactly what to focus on.
Teams
Organize your agents into teams, such as Sales, Legal, Marketing, Support, and more, to ensure specialized service for each client. Assign conversations to specific teams and analyze their performance.
Private Notes
Use private notes to leave comments or alerts for the team before responding to a conversation. Notes are not visible to the customer.
Pre-chat Form
Collect essential information for future contact with the customer before starting the conversation. The Pre-chat Form allows you to gather data in a practical way.
Business Hours
Don’t lose customers because of your schedule. Display availability, set service hours, and send personalized automatic messages to visitors.
Audit Logs
Track every action taken on the platform with full transparency. Audit logs show who did what and when, ensuring more security, control, and accountability in customer service.
Analysis
Live View
Monitor conversations in real time and know exactly what’s happening in each service interaction. Ideal for managers who need to act quickly and precisely.
Conversation Reports
Get useful insights about customer conversations, analyze KPIs and key metrics to improve your service.
Agent Report
View each agent’s performance in automatically updated reports.
Tag Reports
Filter service requests by tags. See which ones have the most cases.
CSAT Reports
Value the opinion of those who matter most with CSAT integration to collect feedback, emoji-based ratings, analysis, and downloadable reports.
Inbox Reports
Understand which channel your team receives the most requests from. Filter by period and make data-driven decisions.
Team Reports
Analyze each team’s performance. See which receives the most requests, resolution times, and use filters to focus on the relevant data.
Productivity
Keyboard Shortcuts
Master WiseWoot with keyboard shortcuts. Work faster, more efficiently, and productively, all with predefined key actions.
Command Bar
The command bar opens with a simple shortcut, allowing you to perform any task or action. It also suggests smart actions based on your current panel location.
Bulk Actions
Save time by applying actions to multiple conversations simultaneously. Update tags, assign agents, or change statuses quickly and easily, making support organization simpler.
Predefined Replies
Quick responses help focus efforts during customer interactions. A single, objective reply optimizes service time.
Agent Capacity
Unlock more resources for your users, enabling optimized and streamlined work for your agents.
WiseSupport
Count on WiseWoot’s dedicated support via email, WhatsApp, or chat. Get answers, solve problems, and receive quick help to ensure your platform experience is always the best.