Terms of Service

WiseWoot Omnichannel is a solution provided by the company Studio Visual Veiculadora de Publicidade Ltda.

Studio Visual Veiculadora de Publicidade Ltda (referred to in this document as “Studio Visual,” “WiseWoot,” “we,” “our,” or “company”) offers a Software as a Service (SaaS) platform designed to facilitate the management of data and messages between business systems and their respective customers, through multiple communication channels and integrations with proprietary or third-party services (the “Services”). The term “CLIENT” refers to any organization that enters into an agreement with Studio Web to use the platform.

This Service Agreement constitutes a legally binding commitment between the CLIENT and Studio Visual, hereinafter collectively referred to as the “Parties” and individually as a “Party.” This Agreement becomes effective when the CLIENT creates an account on the WiseWoot Omnichannel platform, available on the company’s official website (defined as the “Start Date”).

By registering and using the WiseWoot Omnichannel platform, the CLIENT acknowledges that they have read, understood, and fully agree to the terms herein, committing to this Agreement on behalf of the organization they represent. The CLIENT also declares that they are duly authorized to enter into this contractual agreement on behalf of said entity.

In case of any violation of the clauses within this Agreement, Studio Visual reserves the right to suspend or terminate the CLIENT’s access to the platform without prior notice. If the CLIENT does not agree to these terms, the use of the Services is prohibited.

1. Purpose

This Agreement governs the conditions for use and the provision of services offered by WiseWoot Omnichannel, a company specialized in providing technological solutions via the internet (Software as a Service – SaaS). The platform allows the CLIENT to use features according to the subscribed plan, which may include, but are not limited to: automations, integrations, data management, user communication, reporting, and technical support.

2. Acceptance and amendments

The CLIENT’s subscription and/or continued use of the platform constitutes full acceptance of the terms described herein. WiseWoot Omnichannel may amend this Agreement at any time with a prior notice of thirty (30) days via the platform, email, or other communication channels.

If the CLIENT does not agree with the changes, they may terminate the Agreement without penalties before the new terms take effect.

3. Registration, Access and Responsabilities

The CLIENT agrees to provide accurate and up-to-date information. Access to the platform is personal, non-transferable, and protected by authentication credentials. The CLIENT is solely responsible for:

• Maintaining the confidentiality of their login credentials;

• All activities performed through their account;

• Ensuring the platform is used in compliance with applicable laws, particularly regarding privacy, data security, and third-party rights.

4. License

WiseWoot Omnichannel grants the CLIENT a limited, non-exclusive, non-transferable, and revocable license to use the software solely during the term of the Agreement and in accordance with the subscribed plan.

The CLIENT is prohibited from:

• Copying, modifying, sublicensing, distributing, or reverse-engineering the software;
• Using the platform for unlawful purposes, unfair competition, or infringement of third-party rights;
• Attempting to access resources or information beyond the scope permitted by the license.

5. Plans, Payments and Comercial Terms

The Services are provided upon payment, in accordance with the subscribed plan. Pricing, billing frequency, and payment methods are available on the official pricing page: https://wisewoot.com/en/pricing/

WiseWoot Omnichannel reserves the right to adjust or change service fees at any time without prior notice, by posting updates on the official website. CLIENTS are encouraged to check for updates regularly, especially before renewing or changing plans.

Failure to make payments by the due date may result in:

• Automatic suspension of access to the contracted services;
• Financial penalties as provided by applicable law;
• Potential account cancellation due to extended default.

Additional services, specific integrations, or customizations may be billed separately, according to formal agreements between the Parties.

6. Suppport and Availability

WiseWoot Omnichannel will provide remote technical support for questions, operational issues, and incidents during business hours, via the channels available in the CLIENT area.

The company is committed to maintaining continuous and stable service availability, though temporary interruptions may occur due to technical issues, scheduled maintenance, updates, or force majeure events. The CLIENT will be informed whenever possible.

7. Data Processing and Privacy

WiseWoot Omnichannel agrees to adopt appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of data processed under this Agreement, in compliance with the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018).

The CLIENT is solely responsible for the personal data entered, collected, or processed through the platform and must ensure they have a valid legal basis and proper consent when required.

WiseWoot Omnichannel may store and process data on servers located in Brazil and/or the United States, depending on the infrastructure of hosting and cloud service partners. In all cases, WiseWoot Omnichannel commits to following international best practices for data protection and ensuring its partners maintain security standards that comply with legal requirements.

More information on data processing is available in WiseWoot’s Omnichannel Privacy Policy, which is an integral part of this Agreement.

8.Third-party Integrations

WiseWoot Omnichannel offers, in certain plans, integrations with third-party platforms (such as communication services, social networks, CRMs, etc.) to expand the functionalities available to the CLIENT.

The operation of these integrations is subject to the technical rules, usage policies, APIs, limitations, and availability of each third-party service, over which WiseWoot Omnichannel has no direct control. Any changes in those rules or services may affect the integration experience or feasibility, without holding WiseWoot Omnichannel liable.

Some partners may require supporting documents—such as business identity, domains, usage scope, or legal authorizations—to maintain integration. The CLIENT agrees to provide such documentation upon request or risk suspension of the respective feature.

WiseWoot Omnichannel is not liable for suspensions, limitations, or service interruptions caused by changes beyond its control.

9. Intellectual Property

All intellectual property rights related to the platform, its code, trademarks, logos, interfaces, and other visual and functional elements are the exclusive property of WiseWoot Omnichannel or its licensors.

Use of the platform does not grant the CLIENT any ownership rights, and any unauthorized reproduction, adaptation, or commercial exploitation is strictly prohibited.

10. Limitations and Exclusions of Liability

WiseWoot Omnichannel shall not be held liable for:

• Acts or omissions by the CLIENT or third parties affecting platform use;
• Content entered or processed by the CLIENT;
• Indirect losses, moral damages, lost profits, or damages resulting from connection failures, equipment issues, or third-party software.

In any case, WiseWoot Omnichannel’s liability is limited to the amount actually paid by the CLIENT in the six (6) months preceding the event that gave rise to the claim.

11. Term and Termination

This Agreement becomes effective on the date the CLIENT account is activated and remains valid for an indefinite period, as long as the platform is actively used and the CLIENT remains in good standing.

It may be terminated:

• At any time by the CLIENT, via the admin panel or official channels;
• By WiseWoot Omnichannel in cases of contractual breach, misuse of the platform, default, or legal requirement;
• In events such as bankruptcy, judicial recovery, or dissolution of either Party.

Upon termination, CLIENT data will be stored for up to sixty (60) days for potential backup and then deleted, as outlined in the Privacy Policy.

12. General Provisions

• Failure to enforce any provision of this Agreement does not constitute a waiver or modification of such provision.
• This Agreement represents the entire understanding between the Parties and supersedes any prior communications or documents.
• All formal communications must be conducted through the official channels available on the website or CLIENT dashboard.
• If any provision of this Agreement is deemed invalid, the remaining provisions shall remain in full force and effect.

13. Governing Law and Jurisdiction

The Parties elect the courts located in the City of São Paulo, State of São Paulo, Brazil, to resolve any disputes arising from this Agreement, to the exclusion of any other jurisdiction, no matter how privileged.