Customer service software
WhatsApp, Instagram and Facebook messages on a single platform
Cut through the clutter of messaging. Connect with the people who matter most in a practical and efficient way.
The best omnichannel communication for
Bring together your services from different channels and optimize your results
A single environment to provide faster service and with an organized flow, without missing opportunities.
WhatsApp Business API
Provide instant, streamlined support by connecting directly with your WhatsApp customers.
Send quick replies to common questions automatically.
Keep all customer chats in one place for easy management.
Share chats with your team to make sure every customer gets a response.
Easily follow conversation history to provide better support.
Manage your Instagram conversations from the same hub, without the need for external apps and devices.
Keep all your conversations organized in one place for easy management.
Increase your chances of conversion by staying engaged with your audience.
Send responses to customers objectively and strategically.
Answer customer questions in real time to enhance engagement and satisfaction.
Facebook Messenger
With Facebook Messenger integration, offer closer, more personalized service.
Respond to multiple messages at once, saving time and improving service.
Connect Facebook Messenger to WiseWoot without any hassle.
Receive intelligent prompts to assist in crafting more effective and personalized responses.
Keep your company's tone of voice consistent by organizing all customer chats in one place, making communication clear and easy.
Telegram
Dynamic and agile service with Telegram integration on the software.
Quickly connect Telegram with WiseWoot for a seamless experience.
Offer dynamic and responsive service, keeping your business flexible and customer-focused.
Manage all your Telegram conversations in one platform for better organization.
WiseWoot allows you to adapt the service in Telegram messages according to the customer's needs.
With email integration, you ensure that all messages are responded to promptly.
All email conversations are organized in one platform, making it easier to manage customer interactions.
With email integration, your team can respond to customer inquiries faster and more efficiently.
Automate repetitive email tasks, allowing your team to focus on more important customer needs.
Gain insights into email performance, helping your company optimize communication strategies and improve engagement.
Website
Integrate live chat into your website to provide immediate support to your users.
Provide real-time assistance to your website visitors, improving customer satisfaction.
Live chat ensures users get immediate answers, making their visit more engaging.
Use automated replies or chatbots to assist customers even outside business hours.
Track chat performance and customer feedback to refine your support strategy.
SMS
Connect with customers through text messages in a simple and practical way.
Reach customers instantly with clear and straightforward text messages.
Send reminders, updates, or promotions directly to customers' phones.
Provide quick and convenient updates, enhancing customer satisfaction.
Integrate SMS seamlessly into your existing communication strategy.
Line
The Line software is also compatible with WiseWoot and allows for easier service.
Manage all Line chats in one place alongside other channels.
Respond faster and more consistently, improving overall customer satisfaction.
Add Line to your communication strategy easily and start delivering better service immediately.
Connect with customers on Line for smoother, more accessible service.
Allow all your agents to use the same system at the same time
An integrated system for everyone to work together, with fast responses and a consistent experience for your customers.
Everything in one place to make your management easier
Automate processes and save time
Guide services to the most suitable professional
Maximum productivity for your team
Don't miss any contacts from users who send messages through the website
Chat with customers in real time and provide immediate support. Fast and efficient service not only improves the experience, but also increases your sales opportunities.
Instant responses, no delays
Never miss an opportunity to serve again
Customizable automatic messages for your business
Centralize all service requests in a single dashboard
Collect data before conversations and advance request resolution
Use forms to capture relevant data before starting the conversation and speed up service by resolving problems in advance.
Understand what your customer really needs
Special service tailored to the customer
Create forms tailored to your company
Easy, hassle-free setup
Define a pre-service to filter customers and guide them to the right team
Define a Pre-Service to Filter Customers and Guide them to the Right Team
Quickly transition from bot to human
Start with bot and understand customer needs
Easily integrate with any tool
Offer responsive, seamless support
Automate workflows with rules to make it easier for your teams to serve
With well-structured workflows, your team can solve more with less, without compromising the quality of service.
Save management time, eliminate disorganization
Simple implementation with fast results
Automation tailored to your needs
Full control over when automation kicks in
Integrate with external software and enhance your WiseWoot with new features
With simple and fast integrations, expand your system’s capabilities, unifying processes and improving data management.
Connect your CRM and centralize information in real time
Simplify management with ERP integration
Automate with Google and gain efficiency
Expand functionality with WebHooks, Translator and OpenAI
Serve your customers from wherever you are on your mobile, at any time
Always be accessible to your customers without relying on a computer, optimize your operation at any time.
Available for Android and iOS devices
Practicality that follows your routine
All the features on your mobile phone
Collaborate with your team wherever you are
Increase your company's positive numbers with WiseWoot
Our software helps you optimize services, improve your team’s productivity and generate more results for your business.
Sales
conversion rate
Customer Satisfaction Rate
Engagement
IncreasedProductivity
Customer RetentionRate
Make your customer service work
easier with exclusive features
With features designed to improve productivity, you can personalize service and reduce response time.
Create teams
Create teams
Group professionals according to their specialties, ensuring that each client is served by the person who can help.
Label Conversations
Label conversations
Use labels to categorize conversations and quickly track the status of each service, providing greater clarity about processes.
Manage conversations
Manage conversations
With just one click, your team can keep support organized and efficient, without hundreds of conversations on the home page.
Quick replies
Quick replies
Prepare responses to frequently asked questions and speed up service, allowing your team to serve more customers in less time.
Private notes
Private notes
Create private notes in conversations to save important details without the customer having access to this information.
Create teams
Group professionals according to their specialties, ensuring that each client is served by the person who can help.
Label conversations
Use labels to categorize conversations and quickly track the status of each service, providing greater clarity about processes.
Manage conversations
With just one click, your team can keep support organized and efficient, without hundreds of conversations on the home page.
Quick replies
Prepare responses to frequently asked questions and speed up service, allowing your team to serve more customers in less time.
Private notes
Create private notes in conversations to save important details without the customer having access to this information.
Companies that transformed their customer service with WiseWoot
Discover how companies across industries are using WiseWoot to optimize customer service, increase efficiency, and achieve amazing results.
What our customers say about their experience with WiseWoot
Find out directly from those who already use the software how WiseWoot has improved internal and external communication.
Your testimony can inspire others
Unify your service channels and never miss a contact again
Simplified customer support. Unify all your communication channels on a single platform and provide faster, more efficient and flawless service.
Do you still have questions about customer service software?
What softwares are used in customer service?
The most complete of all is WiseWoot. This software centralizes communication from different channels, such as WhatsApp, Instagram, Facebook Messenger, email and SMS, on a single platform, making it easier to manage conversations.
It offers automation for quick responses, message categorization, and integrations with other tools to optimize processes. Furthermore, it allows performance analysis, providing insights to improve service.
With features such as multichannel support and live chat, WiseWoot offers agile, organized and efficient service, increasing productivity and customer satisfaction.
What is a CRM system for customer service?
A CRM system for customer service centralizes interactions, improves the organization and agility of support, allows you to personalize responses and monitor performance, ensuring more efficient and satisfactory service.
Which CRM has the best customer service?
WiseWoot centralizes interactions from different channels, such as WhatsApp, Instagram and emails, in one place. With automation, conversation organization and external integrations, it helps companies offer agile, efficient and personalized service, strengthening relationships with customers.
It is the ideal choice for those looking to improve communication and optimize service processes.
What are the customer service tools?
The tools may include: CRM systems, live chat platforms, service automation systems, social media support platforms, multichannel service platforms, among others.
What does CRM mean?
The acronym CRM stands for Customer Relationship Management and refers to strategies and tools for managing interactions with customers.
It centralizes information, automates processes and helps personalize services, strengthening relationships, increasing sales and improving the customer experience.